The Big Guys charge more. Wakey doesn’t.

Wakey Pure Fibre is currently available across Alberta and British Columbia where existing TELUS PureFibre infrastructure is available.

Common service areas include:

• Calgary
• Edmonton
• Red Deer
• Lethbridge
• Airdrie
• Cochrane
• Kelowna
• West Kelowna
• Vernon
• Kamloops
• Penticton
• Surrey
• Langley
• Abbotsford
• Burnaby
• Coquitlam
• Richmond
• Vancouver
• Victoria
• Nanaimo

Availability may vary by specific address, building infrastructure, and fibre servicing eligibility.

As Wakey operates as a prepaid provider, if an address is ultimately determined to be unserviceable — including situations where a vendor site visit may be required to confirm eligibility — a full refund will be issued.

Feel free to get in touch with Wakey directly to qualify your address and confirm Pure Fibre availability.

Wakey partners with established fibre network operators to deliver Pure Fibre Internet directly to your home.

While the fibre infrastructure is owned and maintained by our last-mile fibre partner, Wakey manages your service, billing, customer support, and account experience.

This allows customers to enjoy the same fibre technology and professional installation while benefiting from Wakey’s transparent pricing and customer-first approach.

In many areas, yes.

Wakey Pure Fibre is delivered over the same world-class fibre infrastructure used by major telecommunications providers.

The fibre line running to your home, the network equipment, and the installation process are often the same infrastructure used by larger providers.

The difference is who you choose to manage your service.

Residential Wakey Pure Fibre services are provided on a month-to-month basis.

Customers may cancel at any time.

To help offset installation costs, accounts cancelled within the first 180 days may be subject to an Installation Recovery Fee, as outlined during signup.

Pure Fibre installations typically require approximately 10–14 business days, though timelines may vary depending on technician and vendor availability. We'll keep you posted as we receive a confirmation from our last-mile vendor.

Yes.

All Wakey Pure Fibre installations require a professional technician visit.

The technician will:

• Verify the fibre connection
• Install or activate required equipment
• Confirm the service is operating correctly
• Ensure your internet connection is online

Most installations are completed within approximately 10–14 business days, depending on technician availability.

Yes. However, your existing fibre service must first be disconnected before a Wakey Pure Fibre order can be placed.

Yes. We generally recommend keeping your existing Internet service active until your Wakey Pure Fibre service has been successfully installed and activated.

Wakey operates differently than many traditional telecommunications companies.

Instead of maintaining large retail stores, national advertising campaigns, commissioned sales teams, and extensive corporate overhead, we focus on providing reliable internet service at a fair price.

By keeping our operations efficient, we’re able to pass those savings directly to customers.

Yes — advanced users may use their own compatible networking equipment. However, Wakey support may be limited for third-party hardware.

Wi-Fi performance varies by device capability, home layout, interference, and networking environment. For best performance, a wired Ethernet connection and compatible gigabit-capable equipment are recommended.

Yes.

Your Wakey Pure Fibre service includes a Wi-Fi 7 router at no additional monthly rental charge.

There are no modem rental fees or hidden equipment charges.

A refundable security deposit helps protect against equipment loss, installation costs, and account balances.

The deposit is held as collateral while Wakey-owned equipment remains in service and is refundable following cancellation, equipment return, and settlement of any outstanding balance.

Yes! Existing Wakey customers may be eligible to upgrade from cable internet to Wakey Pure Fibre, subject to service availability at their address.

Because Pure Fibre availability varies by building, neighbourhood, and fibre network coverage, our team will first confirm whether your location qualifies for service.

If your address is eligible, we’ll guide you through the upgrade process, including installation timelines, equipment requirements, and any applicable promotions.

To check availability, simply contact our team through Live Chat, SMS, or email and we’ll be happy to help.