Privacy Policy

Effective Date: June 6, 2024

Wakey Communications Inc. (“Wakey Internet,” “we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our website. It also outlines your rights and how you can contact us.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

When you sign up for services, contact us, or interact with our support channels, we may collect:

• Full name

• Email address

• Phone number

• Billing and service addresses

• Payment information (e.g., credit card, bank account details)

• Government-issued identification (where required by law or to verify identity)

1.2 Service Usage Data

We may automatically collect data related to your use of our services, including:

• IP address

• Device and network identifiers

• Connection and performance metrics (e.g., speed tests, bandwidth usage)

• Browser type, operating system, and time zone settings

• Service interaction logs, including connection timestamps

1.3 Cookies & Tracking Technologies

When visiting our website, we may use cookies, web beacons, and similar technologies to enhance functionality, analyze usage, and deliver personalized content.

2. How We Use Your Information

We use your information for purposes including, but not limited to:

• Service Delivery & Support – To provide, manage, and maintain your services

• Billing & Payments – To process transactions and manage your account

• Service Improvement – To analyze performance and develop new offerings

• Communications – To send important updates, service notifications, promotions, or surveys

• Compliance & Security – To meet legal obligations, prevent fraud, and ensure network integrity

3. Sharing Your Information

We do not sell your personal information. We may share it under the following circumstances:

3.1 Service Providers & Contractors

We may disclose your information to trusted partners, subcontractors, and vendors who assist in delivering our services. This can include:

• Payment processors

• Technical support providers

• Cloud hosting and data storage services

• Marketing and customer service platforms

• Last-mile carrier partners (e.g., wholesale network providers)

• Contractors, consultants, and others performing work on our behalf

These parties are contractually required to use your information solely for the purposes for which it was provided and to safeguard it in accordance with applicable privacy laws.

3.2 Technology Platforms

In delivering services and support, we may use third-party platforms and technologies, including artificial intelligence tools (such as OpenAI) and analytics providers. These may process certain user data to assist with support responses, service improvements, and operational efficiency.

3.3 Legal & Regulatory Requirements

We may share information with law enforcement, regulators, or other third parties if required to:

• Comply with applicable laws, court orders, or legal processes

• Protect the rights, property, or safety of Wakey Internet, our customers, or the public

• Prevent, investigate, or address fraud, security, or technical issues

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights

You have the right to:

• Access your personal data and request a copy

• Request corrections to inaccurate information

• Request deletion of your personal data (subject to legal requirements)

• Withdraw consent for processing (where applicable)

• Restrict or object to certain types of processing

Requests can be made by contacting us at [email protected].

6. Data Security

We use industry-standard safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or storage method is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our services are intended for customers aged 18 and over. We do not knowingly collect data from minors.

8. International Data Transfers

While Wakey Internet operates primarily in Canada, some service providers may store or process data in other jurisdictions. When this occurs, we ensure that protections equivalent to Canadian privacy laws are applied.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the “Effective Date” updated accordingly. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

Wakey Communications Inc. (“Wakey Internet”)
Email: [email protected]
Mailing Address: 1300B-350 Bay St. Toronto, ON, Canada M5H 2S6