Important — The TC4400 Does Not Have Wi-Fi

The TC4400 is a standalone cable modem. It does not contain a Wi-Fi router and will not broadcast a wireless network.

To connect your wireless devices, you’ll need to connect the TC4400 to your Wakey-provided Wi-Fi router or another compatible router or Wi-Fi system.

The connection should be:

In This Guide

Quick Specs

How to Connect the TC4400

LED Light Patterns

Access the TC4400 Modem Page

Reset Instructions

Using the Ethernet Ports

Common Troubleshooting

When to Contact Wakey

Technicolor TC4400

Type:
DOCSIS 3.1 Cable Modem

Built-in Wi-Fi:
None — a separate Wi-Fi router is required.

Ethernet Ports:
2 × Gigabit Ethernet LAN ports

DOCSIS:
DOCSIS 3.1 OFDM/OFDMA with DOCSIS 3.0 support

Remember: Modem + Router

The TC4400 handles the cable Internet connection. Your separate router handles your home network and Wi-Fi. For normal use, you need both.

Quick Setup — Let’s Get Online

1 — Connect the Coaxial Cable

Connect the coaxial cable from your wall outlet to the Cable connection on the back of the TC4400.

Make sure the connection is snug and hand-tightened.

2 — Connect the Power

Connect the TC4400 power adapter and plug it into power.

3 — Let the Modem Start Up

Allow approximately 2–10 minutes for the TC4400 to boot and establish its connection.

4 — Connect Your Wi-Fi Router

Connect an Ethernet cable from:

Once your router has started, connect your devices to the Wi-Fi network provided by your router.

Important — Use LAN Port 1 Only

For a normal Wakey Internet connection, connect your router to LAN Port 1.

LAN Port 2 should remain unused. Connecting another router, computer or device directly to LAN 2 may cause connection instability, drops or other performance issues.

Normal Working Pattern

The LINK light may flash while data is being sent or received. That’s normal.

The Most Important Light: ONLINE

If POWER, DS, US and ONLINE are solid, your TC4400 has generally completed its connection to the cable network. If ONLINE continues flashing, jump to the troubleshooting section below.

TC4400 Modem Login

From a device connected to your home network, open a web browser and try:

Username: admin

Password: bEn2o#US9s

What Can I See Here?

The TC4400 status page can provide information such as:

• DOCSIS downstream and upstream channels
• Signal power levels
• Signal-to-noise ratio (SNR)
• Modem event logs
• T3/T4 timeout events and other DOCSIS messages

Modem Page Won’t Load?

Try the following:

• Make sure you’re connected to your home router.
• Reboot your router.
• Reboot the TC4400.
• If necessary, temporarily connect a computer directly to LAN 1 on the modem using Ethernet.
• Try accessing the modem page again.

In some home-network configurations, the TC4400 status page may not be reachable through your router. This can depend on the router and its firewall/network settings.

Option 1 — Power Cycle

This is the recommended first step for most connection issues.

1 — Unplug the Modem

Disconnect the TC4400 from power.

2 — Wait 30 Seconds

Leave the modem disconnected from power for approximately 30 seconds.

3 — Reconnect Power

Plug the power adapter back into the TC4400.

4 — Wait for ONLINE

Allow approximately 3–5 minutes for the modem to reconnect and for the ONLINE light to become solid.

When Should I Power Cycle?

A power cycle is a good first step for slow speeds, no Internet, intermittent disconnections or after changing/swapping your Wi-Fi router.

Option 2 — Factory Reset

A factory reset returns the TC4400 to its original factory configuration and clears its event log.

1 — Keep the Modem Powered On

Make sure the TC4400 is connected to power and turned on.

2 — Locate the RESET Hole

Locate the small recessed RESET hole on the modem.

Use a paper clip, pin or similar small object to press the reset button inside.

3 — Hold for 10–15 Seconds

Press and hold the RESET button for approximately 10–15 seconds, until the modem lights turn off or begin flashing.

4 — Release & Wait

Release the RESET button and allow the TC4400 several minutes to restart and reconnect.

Factory Reset — Use When Necessary

A factory reset is generally a last-resort troubleshooting step rather than a routine reboot.

Depending on the situation, the modem may require reactivation after being factory reset. If you’re unsure, the Wakey Crew can help.

LAN Port 1 — Your Router Goes Here

This is the normal configuration for your Wakey Internet connection.

Leave LAN Port 2 Unused

Connecting both Ethernet ports does not combine your Internet speed and does not create two separate Internet connections.

Connecting an additional router, computer or other device directly to LAN Port 2 may cause instability, connection drops or performance issues.

1 — ONLINE Light Keeps Flashing

If the ONLINE light continues flashing and never becomes solid, the modem has not fully connected to the cable network.

Try:

• Make sure the coax connector is hand-tightened. Don’t overtighten it.
• Power cycle the modem by unplugging it for 30 seconds.
• Try another coaxial cable if one is available.
• Try another active coax outlet if one is available.

If the ONLINE light still does not become solid after approximately 15 minutes, contact the Wakey Crew so we can review provisioning and signal information.

2 — Internet Works but Randomly Disconnects

Intermittent disconnections can sometimes be related to cable signal instability or upstream noise.

Check the basics first:

• Remove unnecessary coax extensions or adapters.
• Make sure coax connectors are snug and not corroded.
• Avoid unnecessary coax splitters where possible.
• Power cycle the modem.
• Review the modem event log if accessible.

If intermittent disconnections continue, contact the Wakey Crew so we can take a closer look.

3 — Slow Speeds

Because the TC4400 does not provide Wi-Fi, slow speeds experienced on a wireless device can often be related to the router, Wi-Fi environment or the device itself.

For the best speed test:

• Use a computer connected to your router by wired Ethernet.
• Reboot both your router and modem.
• Make sure your device has a Gigabit-capable Ethernet connection.
• Close downloads, streaming or other high-bandwidth activity during the test.

Good to know: A 1 Gigabit Ethernet connection will generally test below the full 1,000 Mbps line rate because of networking overhead.

4 — Can’t Reach the Modem Login Page

Try:

• Reboot your router.
• Reboot the TC4400.
• Try both 192.168.0.1 and 192.168.100.1.
• Temporarily connect a computer directly to LAN Port 1 using Ethernet.
• Try accessing the modem page again.

Some router or firewall configurations may prevent access to the TC4400 status page from behind your router.

Still Having Trouble?

Please reach out if:

• The ONLINE light won’t become solid after approximately 10–15 minutes.
• Random disconnections continue after completing a power cycle.
• Your modem logs repeatedly show T3 timeouts or Loss of Sync events.
• You need help activating a replacement modem.
• You’ve completed the troubleshooting above and your connection still isn’t behaving normally.

Let us know what you’ve already tried when contacting us. That helps the Wakey Crew move on to the next troubleshooting step instead of making you repeat yourself.